A guest’s upload is stuck

Updated October 2026 · 1 minute read
Quick answer

Ask the guest to keep the page open, check their signal, and tap Retry on anything that hasn’t finished. Switching between Wi-Fi and mobile data often helps. They can also add photos later from home.

Try these in order

  1. 1
    Wait a moment
    Big videos take longer. Keep the page open.
  2. 2
    Check the signal
    Switch between the venue Wi-Fi and mobile data.
  3. 3
    Retry
    Tap the file that didn’t finish to try again.
  4. 4
    Reload the page
    Then add the remaining photos again.
  5. 5
    Try later
    Uploads stay open after the event, so guests can share from home.

Still stuck?

Check that your event hasn’t reached its plan limit, and that uploads haven’t closed. If it still doesn’t work, contact us with the event name and the guest’s phone model.

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