- Not happy? Ask within [X] days of buying a plan for a full refund, if [CONDITIONS].
- Extra time, gallery restores, extra guests and montages can’t be refunded once they’re applied.
- Business Membership: cancel any time and it stops at the end of your billing period.
- Refunds go back to the card you paid with, usually within 5–10 business days.
We want every event to go well. If something isn’t right, this page explains when you can get your money back and how to ask. It is part of our Terms of Service. Nothing here limits refund rights you have under consumer protection law in your province or state.
1. Money-back guarantee on plans
To decide before launch: the refund window ([X] days) and the conditions. Suggested starting point: a full refund within 14 days of purchase if the event hasn’t taken place yet, or if fewer than [N] photos were uploaded.
If you’re not satisfied with a Gathering, Celebration or Business plan, contact us within [X] days of purchase for a full refund of that plan, provided [CONDITIONS]. We refund in the currency you paid (CAD or USD), including the tax you paid.
If you upgraded (for example from Gathering to Celebration), the guarantee applies to each payment from the date you made it.
2. Things we can’t refund once they’re applied
- Extra storage time (+1 month $5 CAD / $4 USD, +3 months $12 / $9), once it has been added to your gallery.
- Gallery restores (Gathering $25 / $20, Celebration and Business $39 / $29), once the gallery is restored.
- Extra Gathering guests ($10 / $8 for 50 more), once the limit has been raised.
- Video montages ($19 / $15), once the montage has been made.
- Plans for events that have already finished and were used as normal, outside the guarantee window.
3. Business Membership
- Your membership renews automatically, monthly ($129 CAD / $99 USD) or yearly ($99 / $79 a month, billed annually), until you cancel.
- Cancel any time in Account & billing. You keep access until the end of the period you’ve paid for, and we don’t refund unused time, except where the law requires it.
- Events created during your membership keep their storage period (up to 6 months after each event) after you cancel.
- We send a reminder before each yearly renewal. If you’re charged for a renewal you didn’t want, contact us within [X] days and we’ll [refund it if no events were created since the renewal].
4. If something goes wrong on our side
If a serious problem on our side stopped your event from working (for example, uploads were down for a large part of your event), contact us. We’ll look at what happened and offer a refund, extra time or a credit. This doesn’t change the limits in our Terms of Service.
5. How to ask for a refund
- Email hello@sharefetti.com or use the chat in your account, from the email address on your account.
- Include your receipt number (for example AG-10482) and the event name.
- We reply within [2] business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.
Disputing a charge with your bank before contacting us can delay things and may lock your event while the dispute is open.